Effective Date: 30 May 2025

Introduction

At Lune Café Bistro (“we,” “our,” or “us”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, interact with us, or use our services.

By using our website or services, you agree to the practices described in this policy. We may update this notice from time to time, so please check back periodically.

Who We Are

Lune Café Bistro is a family-friendly café located at:

Address: 41 High St, Waltham Cross EN8 7BU, London, United Kingdom
Email: info@lunecafebistro.co.uk

Phone: 01992 412 556

For any privacy-related enquiries, please contact us at the email address above.

What Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and postal address.
Booking Details: Information provided when making a reservation or placing an order.
Payment Data: Securely processed billing and payment details via trusted third-party providers.
Website Usage: Including IP address, browser type, and pages visited.
Marketing Preferences: Your choices regarding updates and promotional content.

How We Use Your Information

We use your data to:
Process bookings and orders
Respond to your enquiries and provide updates
Improve your experience with our services and website
Comply with legal and regulatory obligations
Send you information about special events or offers (only with your consent)

Legal Basis for Processing

We process personal data on the basis of:
Contractual necessity
Legitimate interests (e.g. customer service improvement)
Legal obligations
Consent (especially for marketing communications)

Sharing Your Information

We never sell or rent your personal data. We may share it only when necessary, including:
With service providers for payments, hosting, or email delivery
If required by law or legal process
In the event of a business transition, such as a merger or sale

Data Retention

We retain your information only as long as needed:
Booking and transaction records: up to 6 years
Marketing preferences: until you opt out
Website analytics: up to 2 years

Your Rights

You have the right to:
Access the data we hold about you
Request corrections or deletions
Object to certain types of processing
Withdraw consent at any time
Lodge a complaint with the ICO
To exercise these rights, please email us at info@lunecafebistro.co.uk.

Cookies and Tracking

We use cookies to enhance your browsing experience. You can manage your cookie settings through your browser at any time.

External Links

Our website may link to third-party sites. We’re not responsible for their privacy practices, so please review their policies directly.

Marketing Communications

If you’ve opted in, we may send you occasional emails about events, seasonal menus, or exclusive offers. You can unsubscribe at any time via the link in our emails or by contacting us.

Changes to This Policy

We may update this policy as our services evolve. Any changes will be posted on our website with the updated date.

Contact Us

Lune Café Bistro
41 High St, Waltham Cross EN8 7BU, London, United Kingdom
Email:info@lunecafebistro.co.uk
Phone: 01992 412 556